न्यूज़ फ्लैश
  • निष्पादन प्रबंधन महानिदेशालय केन्द्रीय उत्पाद एवं सीमा शुल्क वेवसाइट पोर्टल में स्वागत.
DGPM
निष्पादन प्रबंधन महानिदेशालय
DGPM
निष्पादन प्रबंधन महानिदेशालय
DGPM
निष्पादन प्रबंधन महानिदेशालय
DGPM
निष्पादन प्रबंधन महानिदेशालय
DGPM
निष्पादन प्रबंधन महानिदेशालय
DGPM
निष्पादन प्रबंधन महानिदेशालय
DGPM
निष्पादन प्रबंधन महानिदेशालय

Citizen Charter from CBEC

Citizen Charter

The Directorate General of Performance Management, in the Ministry of Finance, is the apex body for administering the levy and collection of indirect taxes of the Union of India viz. Central Excise duty, Customs duty and Service Tax, and for facilitating cross border movement of goods & services. In order to improve the delivery of its services, the Board has decided to formulate this Citizens' Charter

This Charter is the declaration of our mission, values and standards to achieve excellence in the formulation and implementation of Customs, Central Excise and Service Tax policies and enforcement of cross border controls for the benefit of trade, industry and other stakeholders.

This Citizens' Charter will also be the benchmark to determine our efficiency and would be a dynamic document which would be reviewed at least once in two years.

Vision

Our Vision is to provide an efficient and transparent mechanism for collection of indirect taxes and enforcement of cross border controls with a view to encourage voluntary compliance.

Mission

Our Mission is to achieve excellence in the formulation and implementation of Customs, Central Excise and Service Tax laws and procedures aimed at:

  • realizing the revenues in a fair, equitable, transparent and efficient manner
  • administering the Government's economic, taxation and trade policies in a pragmatic manner
  • facilitating trade and industry by streamlining and simplifying Customs, Central Excise and Service Tax processes and helping Indian business to enhance its competitiveness
  • ensuring control on cross border movement of goods, services and intellectual property
  • creating a climate for voluntary compliance by providing information and guidance
  • combating revenue evasion, commercial frauds and social menace
  • supplementing the efforts to ensure national security.
Our Strategy
The strategy for achieving our mission shall comprise the following:
  • Benchmarking of operations and adopting best practices
  • Enhancing the use of information technology
  • Streamlining Customs, Central Excise and Service Tax procedures by employing modern techniques like risk management, non- intrusive inspections and accredited clients facilitation
  • Evolving cooperative initiatives with other government and private agencies and building partnerships with trade, industry and other stakeholders
  • Measuring conformance to service delivery standards
  • Developing professionalism through capacity building.
Our Key Functions and Services
Regulatory Functions
  • Levy and collection of Customs and Central Excise duties and Service Tax
  • Registration and monitoring of units manufacturing excisable goods and service providers
  • Receipt and scrutiny of declarations and returns filed with the department
  • Prevention of smuggling and combating evasion of duties and service tax
  • Enforcement of border control on goods and conveyances
  • Assessment, examination and clearance of imported goods and export goods
  • Implementation of export promotion measures
  • Clearance of international passengers and their baggage
  • Resolution of disputes through administrative and legal measures
  • Sanction of refund, rebate and drawback
  • Realization of arrears of revenue
  • Audit of assessments for ensuring tax compliance.
Service Functions
  • Dissemination of information on law and procedures through electronic and print media
  • Enabling filing of declarations, returns and claims through online services.
  • Providing information on the status of processing of declarations, returns and claims
  • Assisting the right holders in protecting their intellectual property rights
  • Responding to public enquiries relating to Customs, Central Excise and Service Tax matters
  • Providing Customs services such as examination of goods and factory stuffing of export goods at clients' sites, as per policy.
Our Expectations

We expect citizens to:

  • uphold and respect the laws of the land
  • voluntarily discharge all tax liabilities
  • fulfill their duties and legal obligations in time
  • be honest in furnishing information
  • be co-operative and forthright in inquiries and verifications
  • avoid unnecessary litigation.
This will enable us to provide our services in an effective and efficient manne


OUR STANDARDS

We shall follow the following time norms in our services:

  • Acknowledge all written communications including declarations, intimations, applications and returns immediately and in no case later than 7 working days of their receipt
  • Convey decision on matters relating to declarations or assessments within 15 working days of their receipt
  • Dispose of a refund claim within 3 months of receipt of a complete claim
  • Remit drawback within 7 working days of,
    - filing of manifest in the case of electronic processing of declarations
    - filing of a paper claim in the case of manual processing
  • Clear the goods, where the declaration relating to any consignment is complete and correct,
    - in case of exports, within 24 hours of filing of declaration
    - in case of imports, within 48 hours of filing of declaration
  • Complete Central Excise registration formalities within 2 Working days of receiving a complete application
  • Complete examination and clearance of export consignment at factory premises within 24 hours of accepting the request
  • Give minimum 15 days advance intimation before undertaking the audit of assessees' records
  • Release of seized documents, which have not been relied on for the issue of the show cause notice, within 30 days from the date of issue of the said notice, unless otherwise provided under the law.
  • Time norms for other activities, as may be prescribed, shall also be observed.

We shall endeavour to achieve minimum compliance level of 80% of the aforesaid time norms.

Compliance levels shall be gradually enhanced through close monitoring, standardization of processes, use of IT enabled services etc.

OUR COMMITMENT

We shall strive to:

  • be at the service of the country and its citizens
  • work to uphold the economic security and sovereignty of the country
  • make our procedures and transactions as transparent as possible
  • encourage and assist voluntary tax compliance
  • carry out our tasks with:
    - integrity and judiciousness
    - impartiality and fairness
    - courtesy and understanding
    - objectivity and transparency
    - uprightness and conscientiousness
    - promptness and efficiency.

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